Support and safeguarding

Version 1.2.0 — effective 17 October 2026. v1.2.0 states that we do not use an alternative dispute resolution scheme and that you can still go to court. v1.1.0 adds the complaints process.

Named support and safeguarding contact: Sean McNamara.

Standard support hours: 09:00–17:00 UK time.

Contact support@evidencecanvas.co.uk, call 07933 848705 during support hours, or use the in-app Support & feedback desk. Please do not send urgent or emergency information through the public website.

What this route is for

Use it for account, access, billing, privacy, complaints, safeguarding or service concerns. If your concern is about a safeguarding issue, put “Safeguarding” in the subject line. We will handle it through the appropriate service route; this service does not provide legal advice, representation or emergency response.

Complaints

Send your complaint to support@evidencecanvas.co.uk or through the in-app Support & feedback desk. We acknowledge every complaint within 2 working days and send a final response within 14 days. If you are still unhappy: we are not a member of, and have not signed up to, any alternative dispute resolution (ADR) scheme, so we cannot refer your complaint to an ADR provider; our final response will confirm this in writing. You can get free advice from the Citizens Advice consumer service, and you remain free to take your claim to court: in England and Wales most claims of up to £10,000 are dealt with in the county court small claims track. For a complaint about how we handle personal data, you can also contact the Information Commissioner's Office (ico.org.uk).

Urgent situations

EvidenceCanvas is not an emergency or continuously monitored service. If there is immediate danger, call 999. For urgent case-specific legal help, seek advice from an appropriately qualified professional.

Payments and refunds

All payments are taken by Noverquis Ltd, the seller, with card processing by Stripe (Stripe Payments UK Ltd); charges appear on your card statement as EVIDENCECANVAS. You can cancel a subscription at any time from "Manage billing" in the portal. To request a refund or for help with a subscription, email support@evidencecanvas.co.uk, call 07933 848705 or see our Refund & Cancellation Policy. You can also use the support route above.